Refund and rollover requests were due by May 15, 2020. All existing registrations will be rolled over to our 2021 Annual Meeting in Jacksonville, Florida, and registrants are also enrolled in the 2020 Virtual Meeting.
The refund policy below attempts to balance the needs of being compassionate and flexible with members who find at the last minute that they can no longer attend the meeting with the need to keep registration rates as low as possible for all members.
This policy addresses attendees only; there is a separate policy for Exhibitors.
(does not include tours, workshops, and other ticketed events)
Up until January 1, 2019 – Any attendee may receive a 100% refund in the same form of payment used to purchase the registration. In addition, if the registration is being paid for by an institution or company, the registration may be transferred to another person.
From January 2, 2019 to March 1, 2019 – Any attendee may receive 50% of their registration fee in a credit to their account in our database or any attendee may transfer their registration to next year’s Annual Meeting, with a $50 rollover fee, $25 for students. Note – the registration fee for the 2020 meeting will not be tied to the rate you paid for the 2019 registration; it will be a flat rate for one registration to the 2020 Annual Meeting. In addition, if the registration is being paid for by an institution or company, the registration may be transferred to another person.
From March 2, 2019 through the Annual Meeting – There will be no refunds or credits given. However you may transfer your registration to next year’s Annual Meeting, with a $50 rollover fee, $25 for students. The credit to the 2020 meeting will not be tied to the rate you paid for the 2019 registration; it will be a flat rate for one registration to the 2020 meeting. We will register you for the 2020 meeting during the cancellation process. In addition, if the registration is being paid for by an institution or company, the registration may be transferred to another person.
In extreme cases, when the rollover option will not work, we may make exceptions, at its sole discretion to the refund policy. Any "no-shows" to the annual meeting will not receive a rollover to 2020, except in the case of rare extenuating circumstances.
Workshop, Tours, and Ticketed Events
While we understand that your travel plans can change, most Workshops and Tours run on very tight budgets and one or two registrations can make the difference between breaking even and losing money. Workshop and Tours are different every meeting, so transferring registration to the next year is not possible. In the past, we have had a No Refunds or Credits policy for Workshop, Tours, and Ticketed Events.
Up until January 1, 2019 – Any attendee may receive a 100% refund for the Workshop, Tours, or Ticketed Event. In addition, if the registration is being paid for by an institution or company, the registration may be transferred to another person.
From January 2, 2019 to April 15, 2019 – refunds and exchanges of ticketed events are made on a case by case basis.
After April 15, 2019 – Changes and refunds to workshop, tours, and ticketed events are not available, unless the workshop, tour, or ticketed event is sold out with a wait list of attendees available to attend. Transfers to events that are not sold out are possible. If your flight is delayed or you can’t make a workshop or tour at the last minute, please email us at firstname.lastname@example.org. We often have registrants on “stand by” for sold-out events. If we can resell your ticket, we can offer you a credit for the full price of the event, which will go to your account.
Full refunds are given registrants who register for events, tours and ticketed events that we have to cancel. In these cases, refunds are given via credit or check.
After January 1, 2019, there will be no cash refunds given. Any cancelled registrations will be result in credits to your account in the database. A credit can be used to make any kind of purchase within our online, including the bookstore and for future events and Annual Meetings.
Any credit will be attached to the person whose name the registration is under, even if it is paid by an employer. If a person changes jobs, the credit will still be attached to their personal account, even if accrued through their employer. If an employer wants the credit to be available for use by a different person, that needs to be communicated at the time of the refund.
We will refund registrations booked in error up to a week after booking.
We will refund double bookings. This includes one person purchasing two base registrations or double booking yourself in two events at the same time, and includes purchasing a ticket to the opening reception, which is part of the base registration fee.